How will eCommerce evolve within the next 5 years? with Derric Haynie
eCommerce is changing rapidly. 2020 has been an accelerator for a shift to eCommerce, as customers couldn't visit physical stores and got to know the convenience of shopping from the comfort of their bedroom.
As new technologies enter the eCommerce market, a lot of tasks will be automated and online merchants will have more time to focus on the things that make the difference, like product quality or customer service effectiveness.
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