eCommerce is changing rapidly. 2020 has been an accelerator for a shift to eCommerce, as customers couldn't visit physical stores and got to know the convenience of shopping from the comfort of their bedroom.

As new technologies enter the eCommerce market, a lot of tasks will be automated and online merchants will have more time to focus on the things that make the difference, like product quality or customer service effectiveness.

To further discuss how will eCommerce evolve in the next 5 years, we sat down for a quick chat with Derric Haynie, Chief Ecommerce Technologist at Ecommerce Tech.

Listen now on

For more eCommerce content, join our Facebook group “Shopify Q & A”.